FAQs
COVID - 19
- Is it safe to travel to the destination(s) you advertise?
As the coronavirus (COVID-19) situation continues to evolve quickly, we are closely monitoring global developments and following the World Health Organization (WHO), Center for Disease Control (CDC), and U.S. Department of State for guidance.
All destinations are monitored daily and risk levels regularly assessed. Travelers will be immediately notified if a trip is to be cancelled. Full refund will be provided in the case of cancellation due to high risk level.
For specific questions, please reach out to us at contact@lux-ika.com
- Do you have any safety protocols in place?
Our partners on site and tour coordinators have been trained on strict COVID 19 guidelines to ensure all guests are safe while on the trip.
LUXIKA only engages with businesses that are following the WHO safety protocols.
Temperature checks will be conducted on all members including tour coordinators and other travel staff every morning and evening and in an interval of 6 hours while actively participating on the trip, for the entire duration of the travel.
Each guest will be provided with a LUXIKA corona travel safety kit to ensure they stay safe.
Our already small groups (6 max) is designed to allow for flexibility while staying safe and social distancing.
Mask-wearing for our guests is strongly encouraged in our intimate group setting but not enforced. However, it will be mandatory to wear a mask in any public space or areas.
For specific questions, please reach out to us at contact@lux-ika.com
- Will the trip be refunded if cancelled because of COVID?
Absolutely! We will immediately notify our guests of a trip cancellation due to COVID and we will proceed with a full refund.
Travel
- Is travel insurance included?
Trip insurance is NOT provided by LUXIKA. Travelers are advised to research, choose and purchase their own travel insurance. Please refer to our Terms and Conditions for more details.
- Will assistance in obtaining travel documentation, such as Visa, Passports, etc. be provided?
LUXIKA does NOT provide assistance with obtaining any travel documentation. However, in special circumstances, we may consult and provide guidance on how to go about obtaining the required documents. Information on how to obtain visas, passports, and other required travel documents for US Citizens can be found on the U.S. Department of State website https://www.state.gov
- How do I select the trip dates I'm interested in?
When making your payment please mention the dates of interest. Regardless, rest assured our team will always check with you to confirm your preferred dates in the case the information was not provided at the time of check out.
- For x,y,z reason I will arrive day(s) after the trip begins. Can I have a refund for the days or tours I missed?
Partial refunds will NOT be offered for any missed days on a trip. Prices and payment deadlines are based on contracts with our local vendors and partners. Please contact us and it'll be our pleasure to try to accomodate the rest of your travel.
- I booked the trip, what's next?
Thanks for trusting us with your amazing experience. A dedicated travel coordinator will be in contact with you shortly after your booking and will provide all necessary details and next steps. You'll also be invited to join a private group to meet your fellow travelers.
Store
- What is the processing time?
Items will be processed 1 business day after purchase for expedited orders and 3 business days after purchase for standard orders.
- What is your return policy?
Most items can be returned within 14 days of purchase, for a full refund. Details will be provided on the item description box.
- Do you ship packages internationally?
Yes, we ship every where on the planet.
- How can I track my package?
The customer will be notified when the item(s) will ship. A tracking number will always be included in the notification.
Payment
- How will my payment terms be communicated to me after I paid the deposit?
Once deposit payment is confirmed you'll receive an email receipt with details of your transaction. A follow-up note will be sent to you via email with payment plan amounts and dates.
- Can I receive a full refund?
A full refund will NOT be issued. Please refer to the Refund Policy in the advertised trip details or on our Terms and Conditions page to determine if a partial refund applies to your particular circumstances.